Please make sure to free up some memory on your device before playing DreamWorks Universe of Legends.
An easy way to do this is to close all background apps.
- Android: Settings > Apps > Downloaded, tap on apps and choose Force Stop
- iOS: Hold the home button. Swipe up on all tabs you do not want to continue running.
Also, be sure you have the latest version of Android/iOS installed on your device.
If the above doesn't help, try the following:
- Turn your device off and on
- Delete and re-install the game completely
Please keep in mind that if your device is jailbroken or rooted, we cannot guarantee full functionality of the game.
If none of the above helps, please contact us for support with the following information:
- User ID
- Android or iOS version
- Any steps to reproduce the crash
- Details about the crash (game closed, any error messages)